Privacy Policy

Privacy Policy

Introduction

Welcome to https://4×4-repair-edinburg-texas.rgv4x4shop.com (referred to as “our website” or “we,” “us,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information from our users, customers, and visitors.

Scope

This policy covers all aspects of our website, including but not limited to:

  1. Our primary domain at https://4×4-repair-edinburg-texas.rgv4x4shop.com and any subdomains.
  2. All associated mobile applications, software, and services offered by us.
  3. Interactive features on our websites, such as user comments, forums, or surveys.
  4. Communication channels initiated by us, including emails, newsletters, phone calls, and text messages (SMS).

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You create an account and use our services as an authorized user.
  2. You visit our website, whether as a guest or registered user.
  3. You subscribe to receive communications from us, including newsletters and promotional materials.
  4. You provide feedback, rate our products or services, or participate in surveys.
  5. You choose to make purchases on our site.

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: This includes your user name, email address, and password (hashed and salted for security).
  2. Payment Information: Details such as credit/debit card numbers, expiration dates, and billing addresses are collected to process transactions securely.
  3. Financial Information: We may store data related to your financial history, including transaction records and payment preferences.
  4. Purchase Information: Details about products or services you’ve purchased from us, including order history and associated shipping information.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, mobile phone numbers, and device IDs for delivering targeted content and analytics.
  6. Location Data: Information about your geographical location when you interact with our apps or visit our websites (with your consent).
  7. Feedback and Reviews: Any comments, ratings, or reviews you provide to enhance our services.
  8. Social Media Information: If you choose to connect our services to your social media accounts, we may collect data from these platforms for personalized experiences.
  9. Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We gather this data through multiple sources: user input forms, online interactions, automated tracking technologies (like cookies and pixels), and third-party data providers.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes:

  1. Strictly Necessary Cookies: These are essential for navigating our site and providing core functionalities. They ensure the basic performance of our website.
  2. Preference Cookies: Used to remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Help us understand how users interact with our website, including metrics on page visits, bounce rates, and conversion paths.

Users have control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus additional periods required by law. Once the retention period expires, we securely delete or anonymize the data to protect your privacy.

Security Measures

The security of your personal data is a top priority. We implement robust organizational and technical safeguards to protect information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  1. Encryption of sensitive data both at rest and in transit.
  2. Secure third-party processing for payments and other financial transactions.
  3. Regular security audits and updates to our security protocols.
  4. Employee training on data protection practices.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have specific rights regarding personal data:

  1. Access: You can request access to the personal data we hold about you, along with information about how it is being used.
  2. Rectification: The right to ask us to correct or update inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
  4. Restriction: You may restrict our processing of your data for specific purposes.
  5. Portability: The ability to receive a copy of your personal data in a structured, commonly used format.
  6. Objection: Objecting to certain uses of your personal data.
  7. Non-Discrimination: You have the right not to be subject to automated decision-making that significantly affects you.
  8. Appeals and Complaints: You can file appeals or complaints with relevant data protection authorities if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Privacy Team using the details provided in the ‘Contact Us’ section below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy, or if you wish to exercise your data rights:

  • Email: contact@4×4-repair-edinburg-texas.rgv4x4shop.com
  • Address: 4×4 Repair & Service Center, [Your Address], Texas, USA (zip code)
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